When engaging in new Business endeavours, it could be introducing new products, services and/or solutions that involve the Market; we therefore partner with Businesses/ Companies to conduct Market Research for such activities. We then come back with Qualitative and Quantitative Data for you in order to improve your confidence in your next/ new transition. Market Research enables Businesses/ Companies to have a reliable picture of what is and what could be in the Market for their services, products, or solutions to be introduced.
We partner with Companies/Businesses to help them in Understanding their Customers’ Experience/Satisfaction through making Customer Satisfaction Survey/ Analysis of what the Customers’ Needs are in relation to products and services rendered by the Company/ Business. We collect measurable data to help your business/ Company improve its Customer Satisfaction/ Experience.
Discovery/ Process Discovery
Have you ever gone through a process without knowing what each step exactly is? Whether it is in production, issuing invoices, Supply and Logistics, Product Delivery, Cheque approvals and signing or fixing issues in departments; activities that are done every day the same way by different persons in each step make it difficult to properly and clearly know what process’ steps are end to end.
Process Discovery enables Businesses/ Companies/ Factories to map out clearly each step in a particular process. We conduct Discovery through discussions with different teams/person involved in each step in the process. We make Documentation of what each step involves; who does what, how and where. Whether the Process is automated or manual, Process Discovery is one of the major aspects to consider whenever you want to implement change/ improvement.
RCA & Process Improvement
When Business performance challenges occur, many businesses make changes to try stop the bleeding but end up only addressing symptoms. Therefore, the end impact on Financials, or Customer Satisfaction doesn’t actually go away, only grows worse. We engage in helping Businesses/ Companies/ Factories understand the True Root Causes (RCA) to occurring performance challenges. Once a proper RCA has been conducted, using our Business Process Management expertise and together with Solution Subject Matter Experts (SME), we work to define the best process forward.
In order to get a wider perspective of the best approach towards achieving a Vision or Solution, most organisations get their best minds together to think through the best way forward, these are called workshops. Workshops can be conducted to design a product, service or solution. They can also be conducted to identify the root cause of a problem, or simply to identify ways to effectively develop the Organisation.
The key thing about workshops however is whenever the workshops are facilitated from within the organisation, some believe, the results may become Biased with Native knowledge and reasons for the same. Therefore, Organisations engage us to come help facilitate such sessions without bias, and therefore they receive a wholistic view from the represented groups involved.
We use several scientifically proven methodologies to facilitate these workshops and provide a detailed with the feedback from the workshop.