1. Define End to End Core Business Processes & Ownership
Questions to Ask
What does the city do? – Services / Function
How does it do them? – Core Business Processes
How do we know they are doing them right? – Success measures
2. Analyze Process Performance Metrics
Questions to Ask
What metrics measure progress and success? – KPIs
Is the data clean, collected, tracked, and complete? – Data Quality
How are achievements and gaps reported? – Dashboards
3. Deliver Key Insights
Questions to Ask
What are the gaps in the current Business processes? -Process redesign
Which areas are reported under performance? -Improvement backlog
4. Enable Data Driven Decision Making
Questions to Ask
How are the results impacting the strategic plan? -Governance
What areas need leadership attention? -Initiative Priorities
Path to Data Driven Decisions – A Maturity Model
While every public sector entity faces unique challenges, our framework offers a flexible roadmap for advancing data maturity—from basic reporting to predictive and prescriptive analytics. This structured progression allows organizations to adopt best practices at a pace that aligns with their readiness and capacity.
A well-defined maturity model provides a path for continual improvement, helping organizations evolve from Descriptive Analytics (historical trends and lagging indicators) to Diagnostic Analytics (root cause analysis), and eventually to Predictive and Prescriptive Analytics (forecasting future scenarios and recommending optimal actions). This evolution ensures that leadership can proactively plan for tomorrow’s challenges rather than merely reacting to today’s issues.